Troubleshooting Payment Issues

Troubleshooting Payment Issues

Weaveform uses Stripe to process payments securely. If you encounter an error during checkout, it is often related to security checks or bank restrictions.


Common Payment Errors

If your payment is unsuccessful, you may see one of the following common issues:

  1. 3D Secure (3DS) Authentication Failed: This happens when the additional verification step required by your bank (like a code sent to your phone) is not completed or is entered incorrectly.
  2. Insufficient Funds: The card has reached its limit or does not have enough balance to cover the transaction.
  3. Card Declined (Generic): Your bank has blocked the transaction for security reasons. This is common for international payments.
  4. Incorrect Card Details: Double-check the card number, expiration date, or the CVC/CVV security code.
  5. Expired Card: The card being used is past its expiration date.


How to Resolve These Issues

  1. Contact Your Bank: Most "Declined" or "3DS" errors must be resolved by your bank. A quick call to  to your bank to authorize payments to "Stripe" or "Weaveform" usually fixes the problem.
  2. Try a Different Card: If one card continues to fail, try using another payment method.
  3. Check Stripe Support: For a complete list of error codes and detailed explanations, please refer to the official [Stripe Declines and Errors Documentation]

Tip: If you are seeing a "3DS" error, ensure you don't have a pop-up blocker enabled, as the verification window from your bank needs to appear for you to approve the purchase.

    • Related Articles

    • Renewal Payment Failure

      To prevent your website from going offline, we begin processing renewals 14 days before your plan or domain is set to expire. Why do we charge 14 days early? We attempt the payment early to give you a "safety window." If there is an issue with your ...

    • Automatic payments from your credit card

      To keep your services running smoothly and without interruption, we use an automated billing system. How Billing Works We offer both Monthly and Yearly subscriptions. Depending on the cycle you chose, your account will be billed automatically on the ...

    • Domain Troubleshooting Guide

      If your domain isn't working as expected, please check these three common issues: 1. Check Your Site’s Publication Status Changes in the editor do not go live automatically. You must publish your site for it to be visible on your domain. How to fix: ...

    • Why Is My Charge Higher Than Expected?

      If you notice a charge from Weaveform that looks higher than usual or see multiple charges in one month, it is typically due to one of the following reasons: 1. It is a "Pending" Authorization When you pay by credit card, your bank may place a ...

    • Managing Customer Enquiries

      Email Enquiries All paid Weaveform sites include built-in contact forms. Enquiries are automatically sent to the email address associated with your account. WhatsApp Chat Your site features a floating WhatsApp icon for instant customer messaging. If ...