Weaveform uses Stripe to process payments securely. If you encounter an error during checkout, it is often related to security checks or bank restrictions.
Common Payment Errors
If your payment is unsuccessful, you may see one of the following common issues:
- 3D Secure (3DS) Authentication Failed: This happens when the additional verification step required by your bank (like a code sent to your phone) is not completed or is entered incorrectly.
- Insufficient Funds: The card has reached its limit or does not have enough balance to cover the transaction.
- Card Declined (Generic): Your bank has blocked the transaction for security reasons. This is common for international payments.
- Incorrect Card Details: Double-check the card number, expiration date, or the CVC/CVV security code.
- Expired Card: The card being used is past its expiration date.
How to Resolve These Issues
- Contact Your Bank: Most "Declined" or "3DS" errors must be resolved by your bank. A quick call to to your bank to authorize payments to "Stripe" or "Weaveform" usually fixes the problem.
- Try a Different Card: If one card continues to fail, try using another payment method.
- Check Stripe Support: For a complete list of error codes and detailed explanations, please refer to the official [Stripe Declines and Errors Documentation]
Tip: If you are seeing a "3DS" error, ensure you don't have a pop-up blocker enabled, as the verification window from your bank needs to appear for you to approve the purchase.