A chargeback is when a customer asks their bank to reverse a payment. At Weaveform, we want to help you resolve any billing issues directly. Please read the following before contacting your bank, as initiating a chargeback has immediate effects on your services.
Contact Us First
Important: Before filing a dispute with your bank, please
contact Weaveform Customer Care. Most billing questions can be resolved quickly without the negative side effects of a chargeback.
What Happens When You Issue a Chargeback?
If a chargeback is filed for any Weaveform service:
- Immediate Cancellation: Your active services are canceled instantly.
- Service Downtime: Your website will be taken down and will no longer be accessible to you or your visitors.
- Additional Fees: Per our Terms of Service, you are responsible for any administrative fees or costs Weaveform incurs as a result of the dispute.
- Data Loss: Any website data or settings that depend on paid features may be permanently lost.
Impact on Your Website Plan
If you dispute a payment for a website plan:
Site Taken Offline: Your website is deactivated immediately. It will no longer be visible to the public.
Domain Disconnection: Your custom domain will be disconnected from your site.
Impact on Your Domain
If you dispute a payment for a domain registered through Weaveform:
Domain Suspension: The domain will be suspended or removed for the remainder of its registration period.
Loss of Use: You will no longer be able to connect that domain to any website or use it for email.
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